Returns policy
Returns Policy
We have a 7 (seven) day return policy, which means you have 7 working days after receiving your item to request a return. Please see below information on the type of return you wish to proceed with:
Refunds
To organise a refund, you must contact us first via email a hello@elomouinteriors.com.au
You can request a refund for items other than gift vouchers, free/promotional items, or items that were purchased when they were on sale.
We will happily refund your item provided the item and its packaging is in its original, new condition with the original tags attached as they were. Any requests for refund must be made aware to us within 7 (seven) working days of acceptance of delivery. Once we receive your returned item, refunds will take 1 to 7 business days to process. Cost of return postage is the purchasers responsibility. Once we have received your item back in it’s original condition, a refund will be issued to you, less postage costs, via the same method you paid for the order.
Please see below information on How to Return Your Order.
If you are wanting to request a refund due to the item/s being damaged or faulty, please see further below for information on Damaged & Faulty Goods.
Exchanges
To organise an exchange, you must contact us first via email at hello@elomouinteriors.com.au
You can request an exchange for items other than gift vouchers, free/promotional items, or items that were purchased when they were on sale.
We require receiving your returned item back to us before we can organise an exchange, so it is best to contact us first to ensure we have the item you are wanting in stock, and we can put it aside for you until we receive your returned item. Once we receive your returned item, we will package your chosen item and calculate if there is any refund or monies owed for the exchange. Cost of postage is the purchasers responsibility.
Please see below information on How to Return Your Order.
If you are wanting to request a refund due to the item/s being damaged or faulty, please see further below for information on Damaged & Faulty Goods.
How to Return Your Order
We recommend sending returns for all items via registered post through Australia Post, as we do not accept responsibility for lost parcels. For return of extra large items that Australia Post will not accept (items longer than 100cm in length), please contact us at hello@elomouinteriors.com.au first. Packing and postage costs for returning the item to us will be the responsibility of the customer. Elomou Interiors will not accept COD deliveries.
Any requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery. We will then send you a Returns Form which must be filled out and sent to us with your returned item. Once you receive and complete the Returns Form, please then post your returns to:
Elomou Interiors
PO Box 111
Bonny Hills NSW 2445
Australia
Damaged & Faulty Goods
DAMAGED: For items you have received that were obviously damaged in transit, please contact us at hello@elomouinteriors.com.au with photos of the damage (and damaged packaging if applicable), so we can advise on how to proceed. Please ensure you keep all of the packaging and box you received your item in, along with a copy of your receipt.
FAULTY: Please note that some natural and/or hand finished items may come with colour blemishes (such as differences in wood grain texture or colour). This is just the nature of the natural and/or hand finished product, and is not considered a fault. For all items other than Elomou Interiors branded items, faulty goods will be dealt with as per the manufacturer’s warranty. We will contact them on your behalf. For any faults with an item, this must be made aware to us within 7 (seven) working days of acceptance of delivery. We will happily exchange or refund your item, once we have received the item, and we have acknowledged the fault. We will then happily reimburse the return postage cost at the Australia Post rate, and if you have requested a replacement, we will then post your exchange at no shipping cost to you. The reimbursed postage cost is for postage only; packaging costs are the responsibility of the customer if they are not using the same packaging the item arrived in. Once we receive your returned item, faulty goods will take 1 to 7 business days to process.
Warranties
For all brands other than Elomou Interiors, all warranties offered on products are the manufacturer’s warranties and not that of Elomou Interiors. Please contact us with details so we can contact the manufacturer on your behalf.
Order Cancellations
If notified before goods have been dispatched, Elomou Interiors can accommodate order cancellations. If the items have already been packaged and shipped, Elomou Interiors reserves the right to refuse order cancellation, at which point, if you wish to proceed with the order cancellation, the order will be then treated as a request for refund (please see above for details about requesting a Refund). Otherwise, if we receive the cancellation before your order has been dispatched and we have acknowledged we can cancel the order, refunds will take 1 to 7 business days to process. Any merchant fees we have been charged on any order that is cancelled after payment has been made using credit card or PayPal may be passed on to the purchaser.