Shipping policy
Shipping Options and Costs
Elomou Interiors use Australia Post for shipping most items. Standard 'Parcel Post' is available during checkout for all items under 100cm in length. 'Express Post' can be selected during checkout for most items under 100cm in length. We do offer shipping to Australian PO Boxes and Parcel Post Lockers for items under 100cm in length. If your total package size is over 100cm, we will instead use Aramex courier company to deliver your order.
Please be aware that Elomou Interiors have been advised by both Australia Post and Aramex that there may still be possible delays to advertised delivery times guidelines (which can be due to conditions out of their control, such as weather).
Shipping cost will be calculated automatically during the checkout process. If you feel you would prefer to have a custom freight quote organised (such as if you require shipping to a regional location or wish to place a bulk order), or you have any questions in relation to shipping, please contact us via email at hello@elomouinteriors.com.au
Elomou Interiors is based on the mid north coast of NSW, Australia, and all prices shown are in Australian Dollars $AUD.
Pick Up
Pick up of your order is available from Lake Cathie NSW. Please contact us via email at hello@elomouinteriors.com.au prior to ordering, to receive a code to use during checkout so you won’t be charged for shipping. Then place your order online and we will then notify you via email of the pick up address once your order is ready for collection.
International Shipping
We do ship internationally out of Australia, to a very limited selection of countries. If the option to ship to your country does not show in the checkout process, it means we do not ship to your country. Some international orders may incur a customs or import duty charge, which Elomou Interiors are not responsible for. Elomou Interiors do not have any control over these charges and we are unable to advise what they will be, as it is based on your own countries regulations and compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Elomou Interiors will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Elomou Interiors will not be held responsible for any loss of funds as a result of this occurrence.
Processing Times
Orders are processed and packaged ready for delivery within 1 to 48 hours of Elomou Interiors receiving notification of your order, Monday to Friday, except for public holidays or notified temporary closure as shown on our ‘Contact Us’ page if applicable. Factors affecting the dispatch timeline can be influenced by current volume of orders. If you have any concerns about the despatch timeline, please contact us via email at hello@elomouinteriors.com.au
Delivery Terms
Any delivery timelines provided by Elomou Interiors are estimates only. Elomou Interiors will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct email, phone and delivery address. Elomou Interiors cannot be held responsible for incorrectly entered details. Please note that for all items being delivered throughout Australia via Australia Post, if a card is left in your mail box to advise you when and where your parcel can be collected, please note that Australia Post holds parcels for you for 10 business days. If you do not collect the item within those 10 business days, and the item is returned to us, we will post it to you again once we have received payment of a further postage cost.
Change of Address
Elomou Interiors cannot be held responsible for an incorrect address being entered on your order. If you think there is a problem with the shipping address you entered, please contact us immediately via email at hello@elomouinteriors.com.au