FAQs
CURRENCY + PAYMENTS
In what currency is your pricing?
In what currency is your pricing?
Australian Dollars $AUD
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MCard, AMEX, ApplePay, ShopPay, GooglePay and PayPal. All of these payment options will be available during your checkout process.
We do not accept Afterpay or ZipPay.
GIFT VOUCHERS
Do you sell Gift Vouchers?
Do you sell Gift Vouchers?
Yes, you can purchase gift vouchers here > Gift Vouchers
SHIPPING
When will my order be shipped?
When will my order be shipped?
All orders are processed and packaged ready for shipping within 1 to 48 hours, Monday to Friday. Orders will not be shipped on weekends, public holidays, or when an office closure notification period is announced on the ‘Contact Us’ page, which you can check here > Contact Us
What freight companies do you use for shipping?
What freight companies do you use for shipping?
In most cases, your order will be shipped via Australia Post. In some cases, such as if your order is large or exceeds 100cm in length, your order will be shipped via a courier company.
If you are a business and would prefer to organise your own shipping using your own courier company, please email us before placing your order at:
or via our 'Contact Us' page here > Contact Us
Do you ship to Australia Post Parcel Lockers and PO Boxes?
Do you ship to Australia Post Parcel Lockers and PO Boxes?
Yes we do, as long as you order does not exceed 100cm in length.
Do you offer international shipping?
Do you offer international shipping?
Yes, we do ship internationally out of Australia, to a very limited selection of countries. Some international orders may incur a customs or import duty charge in your country, which we are not responsible for covering the cost of. See our Shipping Policy for full details > Shipping Policy
Where will my order be shipped from?
Where will my order be shipped from?
All items will be shipped from the mid north coast of NSW, Australia. Post code 2444 or 2445.
Can I pick up my order instead?
Can I pick up my order instead?
Pick up of your order is available from Port Macquarie NSW in Bellbowrie Street. Please contact us via email at hello@elomouinteriors.com.au to receive a code to use during checkout so you won't be charged for shipping. Then place your order online and we will then notify you via email once your order is ready for collection.
Where can I find more information about shipping?
Where can I find more information about shipping?
Please see our ‘Shipping’ page here > Shipping
What are your XMas 2023 order cut off dates?
What are your XMas 2023 order cut off dates?
We have received notification from *Australia Post that parcels must be ordered by the following recommended dates to be able to receive your items prior to XMas 2023:
STANDARD POST:
Order by 18 Dec (WA by 15 Dec)
EXPRESS POST:
Order by 21 Dec (WA by 20 Dec
*These dates are recommendations from Australia Post Business and as such, we do not take any responsibility for parcels not arriving prior to XMas, as delivery time frames are out of our control once parcels are lodged. These dates are for delivery within Australia only.
RETURNS
Can I return my order for refund or exchange?
Can I return my order for refund or exchange?
Yes, we have a 7 (seven) day return policy. Please see our ‘Returns policy’ page for full details here > Returns
CONTACTING ELOMOU INTERIORS
I have a question. How do I contact you?
I have a question. How do I contact you?
Simply email us at hello@elomouinteriors.com.au or fill in the online form on our ‘Contact Us’ page here > Contact Us
Interested in a collab?
Interested in a collab?
I am always keen to hear about collaborations, so if you have an idea, please feel welcome to contact me via email at hello@elomouinteriors.com.au
Do you offer trade pricing?
Do you offer trade pricing?
Yes, we offer trade pricing to business owners in the interior design and architecture industries. We offer this to a limited number of clients when certain crieria are met. To find out full details, please visit our 'Trade Enquiry' page here > Trade Enquiry
Do you offer wholesale pricing?
Do you offer wholesale pricing?
No, we do not offer wholesale pricing.
Do you offer Interior Design services?
Do you offer Interior Design services?
Yes, I offer Interior Design services. Please visit the Interior Design area for further details.